Level Up Your Agency Communication with These Essential Tools

Setting Help Desk Tool

February 26, 2021

As agencies, we often find ourselves juggling a myriad of tasks, clients, and projects. One of the biggest challenges we face is communication. How do we keep everything organized, ensure nothing slips through the cracks, and maintain a smooth flow of information within our team and with our clients?

Well, let me tell you, email alone just doesn't cut the mustard.

The Trouble with Email

Don't get me wrong, email has its place. It's great for quick exchanges and formal correspondence. But when it comes to managing multiple conversations, projects, and clients, it can quickly turn into a chaotic mess.

Ever tried to find a specific piece of information in a thread that's 20 emails long? Or missed an important email because it got buried under a pile of others? Yeah, not fun.

And let's not even get started on the lack of collaboration features. Unless you're CC'ing your entire team on every email (and please, for the love of all things holy, don't do that), there's no easy way to share or reference a particular email outside of your inbox.

So, what's the solution? Enter the world of help desk tools.

The Power of Help Desk Tools

At Unified Web Design, we've found our communication lifeline in Zendesk Support. It's our go-to help desk software that provides a unified place to manage all our communications.

Whether it's customer support for our products, project requests from clients, or general inquiries, everything funnels into one help center. And let me tell you, it's a game-changer.

Zendesk is packed with features that help keep things organized. You can automate messages, use macros for common responses, and even look back at the history of conversations with a particular contact.

And the best part? Collaboration is a breeze. You can share tickets, get help from your team, and ensure nothing gets lost or overlooked.

Other Tools in Our Arsenal

While Zendesk is our main communication hub, we also use other tools that help us manage the business and enhance our communication capabilities.


Slack is our go-to for team communication. It's like a virtual water cooler where we can have quick chats, share updates, and even create threads within conversations. It's perfect for keeping our international team connected and in the loop.


We've recently made the switch from Trello to ClickUp for our project management needs. ClickUp allows us to track our tasks and client projects in a more streamlined and efficient way. The context-specific conversations feature is a godsend, keeping all discussions about a task or project in one place.

Wrapping Up

If you're just starting out, you might not need all these tools right away. But as your business grows and the volume of communication increases, tools like Zendesk, Slack, and ClickUp can be lifesavers.

Remember, the goal is to make your life easier, not more complicated. So, when things start to feel a bit unmanageable, give these tools a try. You might just find they're the secret ingredient to leveling up your agency communication game.

And hey, if all else fails, there's always carrier pigeons. ?

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Matt Levenhagen


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